CONTACT + FAQ
WHEN WILL MY ITEMS BE SHIPPED?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 3-5 business days of payment.
We will notify you by email when your items have been shipped.
This refers to the time it takes for items to be shipped from our warehouse to the destination.
After processing and leaving the warehouse, items usually take 7-12 business days to arrive at their destinations by normal shipping, and 2-4 business days by express, but can take longer from time to time.
CAN I RECEIVE MY ORDER IN MY COUNTRY?
We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.Depending on where you receive the goods, in addition to shipping costs, customs fees may also be imposed, but customs fees are collected by the local government, and we are unable to fully reimburse customs fees, for which we apologize.
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders.
- It may take up to 2-3 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
- You can track your order via below link: https://www.17track.net/en
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
- Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
- You can find the attached pictures for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
Customer service email: firstname.lastname@example.orgSoufeel Jewelry Limited
Room D, 10/F, Tower A,Billion Centre, 1 Wang Kwong Road，HongKong
- Customer service email:email@example.com