RETURN AND EXCHANGE POLICY

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please contact us here with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If your product has quality problems, wrong patterns,missing product, etc., we will be able to recreate it for you. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within 90 days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotobags is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.

myphotobags.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Personalized items are one-of-a-kind, those cannot be returned unless they are defective or damaged.

Precautions for return and exchange

1.Coupon codes expires after using cannot be restored after return.

2.For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)

3.For defective products that have passed the review, customers can dispose of them by themselves without sending them back. We will arrange to resend the products.

4.The return packaging must use the original packaging, and the packaging should be intact.

5.Return address: Attn: Qiantong Deng. Qianhai Maiyuan, Dalongcunduan #1, Xinling Road, Dalong Street, Panyu District , Guangzhou, Guangdong, 511450 China. Tel: +86 18122124602

6.We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.